PROCESSING
All orders are shipped from our office within 3 – 4 business days.
Bulk orders are processed and shipped within 7 – 10 business days, though we always strive for the fastest turnaround time possible.
Please note: Full payment via direct bank deposit is required for all bulk orders.
DELIVERY TIME
Trinidad deliveries are completed within 1 – 3 days after your order leaves our office.
Tobago deliveries take between 3 – 7 days, depending on the shipping method selected at checkout.
CONTACT INFORMATION
Buyers are responsible for providing an accurate and up-to-date contact number and shipping address. If you need to update this information, please email us at admin@prettycreativett.com with your order number and corrected details as soon as possible.
If an item is not delivered due to inaccurate contact or shipping details, a replacement order is not guaranteed. Please double-check your information before completing your purchase.
RETURNS & CANCELLATIONS
We accept returns only for defective items. To be eligible for a return:
Items must be unused, in their original packaging, and returned within 3 days of delivery.
If the item is not returned in its original condition, the buyer will be responsible for any loss in value.
Sale items are final sale and not eligible for return.
To cancel your order, you must contact us within 24 hours of purchase.
If an order is already out for delivery and the buyer is unreachable for 2 or more days (without notifying us or the courier of a rescheduling date), the order will be automatically cancelled. In such cases, the buyer’s future purchases will only be eligible via direct bank deposit.